Lisbon Heritage Hotels receive Customer Excellence Award 2024 by British Airways Holidays

Apr. 15 2025

Lisbon Heritage Hotels receive Customer Excellence Award 2024 by British Airways Holidays

As Janelas Verdes, Heritage Avenida Liberdade Hotel, Hotel Lisboa Plaza and Hotel Britania Art Deco have been awarded the British Airways Holidays Customer Excellence Award for 2024.

Lisbon heritage Hotels are delighted to announce that 4 of their units have received a British Airways Holidays Customer Excellence Award for 2024. These hotels have been recognised for their outstanding services, facilities and customer experiences, ensuring each guest enjoys a memorable stay and an unforgettable holiday experience.

Based on unbiased guest reviews, these were the scores attributed for each hotel unit, from a scale to 5:

Every year, British Airways Holidays, one of the UK’s leading tour operators, prides itself on taking its customers’ holidays seriously. As such, it uses customer feedback to carefully identify top-rated hotels as part of its commitment to provide high-quality holidays. Reviews are certified by certified by Feefo, he world’s largest verified buyers review platform. Customers of British Airways Holidays are asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.

British Airways Holidays gathered 72,408 independent reviews in 2024 and is awarding 893 Customer Excellence Awards across the globe to recognise its top-rated hotels.

„We are delighted to see our hotels distinguished with the 2024 British Airways Holidays Customer Excellence Award. The only exception is Solar do Castelo, which, as it is such a small hotel, with only 20 rooms, did not receive the necessary number of reviews to qualify.This recognition reflects our daily commitment to providing excellent service focused on our customers,“

said Diogo Laranjo, General Manager of Lisbon Heritage Hotels.